by Derek Logan, communications advisor Ask enough professional communicators the difference between internal and external communications and most will tell you there isn’t one. Many say internal and external communications are two sides of the same coin, and that most internal messaging eventually becomes external. A boundary between an organization and the public is porous….
Posts Categorized: Stakeholders
Emotions are stronger than facts: Deal with it
by Doug Downs, managing partner I was reading an article the other day about what the author called “Radical transparency” in Stakeholder Engagement. The overall premise of the article was that with social media and Internet search engines today stakeholder engagement has become far more complex than perhaps just 10 or 20 years ago. I…
Face-to-face today, interface-to-interface tomorrow
by Doug Downs, managing partner I learned this exercise early in my public consultation career some 15 years ago. Two participants sit back to back, with one describing verbally a scene on a piece of paper to the second person who must draw what the first person is describing without seeing it. Inevitably what the second…