By Derek Logan, communications adviser “When one door closes, another opens, but we so often look so long and so regretfully upon the closed door, that we do not see the ones which open for us.” Alexander Graham Bell Businesses that endure are known not for their absence of crises, but how they are…
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Posts Categorized: Issues and Reputation Management
When ‘just the facts’ are not enough
By Derek Logan, communications advisor Misinformation is the persistent migraine of public relations professionals. To paraphrase an old proverb, a lie is already half-way around the world while truth is still getting out of bed. Misinformation, as defined by psychology experts, is any piece of information that is initially processed as valid but is subsequently…
How WestJet’s Christmas Miracle may help its post-holiday service hiccup
by Derek Logan, communications advisor Remember the WestJet Christmas Miracle? It was a month ago but I’m sure those who saw the airline’s YouTube posting will recall it with a smile on their face. The video went viral; reaching over a million viewers in one day (total views now stand at over 34 million)….
I’m so smart I don’t need to prepare for a media interview
by Doug Downs, managing partner There’s no question Chip Wilson, the guy who invented Lululemon, knows his business. He knows his product line and knows his customers. Chip Wilson knows his stuff. So when he was asked to do an interview with a business media outlet (Bloomberg TV) he naturally accepted the opportunity, but apparently…
Emotions are stronger than facts: Deal with it
by Doug Downs, managing partner I was reading an article the other day about what the author called “Radical transparency” in Stakeholder Engagement. The overall premise of the article was that with social media and Internet search engines today stakeholder engagement has become far more complex than perhaps just 10 or 20 years ago. I…
